Turn laytime claims into your competitive advantage
ClaimsHub is a specialist laytime claims management solution that helps ship operators to forecast and process claims more accurately and efficiently.
- Use accurate data to reduce expensive mistakes
- Increase your team’s productivity, focus, and scalability
- Remove manual, complex claims processes
Are your operators facing these demurrage challenges?
Expensive mistakes
- Missing or inaccurate data, such as timebars
- Poor SOF data
- Misinterpretation of terms
- Slipped negotiations
- Clerical errors
Data fragmentation
- Inaccessible demurrage metrics and counterparty analysis
- Commercial insights remain in the heads of operators
- Negative P&L impact from missing data and poor forecasting
Focus and productivity
- Revenue-generating work interrupted by repetitive laytime claims tasks
- Increase in claims volume or losing headcount creates unmanageable backlog
- Laytime talent shortages
The largest SOF processer in the world
ClaimsHub platform
Compare view with counter claim
This view shows a comparison between Version 2 of the claim and a counter claim.
The highlighted row for 'Not to count' on the right-hand side of the comparison highlights in the document the specific details of the counter claim.
Detailed laytime view
This is a laytime table that gives the details of all laytime activities. You can add remarks and attachments in the right-hand panel. You can see that a remark has been added to Version 4 of this claim and that the remark includes an upload of the Agent SOF (Statement of Facts). You can also switch to a historical version (in the drop-down of the navigation bar).
Compare view
This screen shows the Compare View. This shows a comparison between laytime events in Version 1 and Version 2 of the claim.
The highlighted row for 'inward passage' on the left-hand side of the comparison surfaces a map view in the validation tab on the right-hand side. This map shows where the ship was when the events were recorded as having taken place.
SOF adjuster view
This is a digitised version of the SOF. This view provides the user with the ability to add time allocations and %'s to SOF items to adjust the claim.
Claim returned for review
Here is a confirmation of all the ports in the claims and any remarks added to each one. In this example, the user requests that the Master SOF is used and that SOF is attached to the remark.
ClaimsHub’s reporting
Overview example 1
Graphical representations allow the user to quickly get an overview of the status of their claims.
Toggles allow the user to switch between views of outstanding demurrage and despatch totals.
Overview example 2
Graphical representations allow the user to quickly get an overview of the status of their claims.
Toggles allow the user to switch between views of outstanding demurrage and despatch totals.
Elastic search
Elastic search provides the quickest way for a user to surface key data based on search criteria.
Queries can be concatenated to allow more granular results to be returned to the table view.
Results can be drilled down to provide further insights into the nature and composition of the claim.
Graph filter and toggle
In the overview tab, the graph filter allows the user to quickly toggle between statuses and customers.
The filters affect the results displayed in the table..
Advanced filters
A bank of advanced filters allows users to drill down into any field of the data displayed in the table.
These banks of filters can be useful for locating records where the user does not have a specific entry in mind, or where the user would like to compare a larger amount of data.
Favourites
The favourite functionality allows a user to save a search query with a chosen name and to recall that query quickly when required.
Saved queries can be both recalled as well as removed.
Remarks
To allow users to track progress on a claim we have expanded the remarks functionality to allow both customers and internal teams to add remarks to a claim.
These can be expanded and added to by selecting the remarks entry on an individual claim.
Remarks are recorded at a claim level only.
Aging days
A way of segmenting data based on trade desk and claim age.
Trade desks
This process status report allows users to track outstanding claims by trade desk and also over time. This gives our users visibility on which segmentation requires attention to increase cash flow.
Commodity
Data segmented by commodity with the ability to track by status and net outstanding.
PLATFORM
ClaimsHub digitalises, validates and standardises claims
Digitises all your demurrage documents
Checks for data completeness
Analyses the claim and does validation checks
Gives fully-worked laytime statements for your review
Version control and variance highlighting
Stores all demurrage documents
Full reporting suite for insight and information
Faster, accurate, defensible demurrage claims
What’s the impact?
What do customers say?
Here’s what our customers have to say about ClaimsHub.
Comments are from a survey that guaranteed anonymity.
REPORT
Navigating new financial seas
How to deploy digital solutions to maximise profit and reduce risk
Shipping companies are increasingly turning to digital solutions to optimise different aspects of a voyage and CFOs have become more involved in making decisions to support digital transformation.
The value of these solutions might be clear to one working in the operational department, but for the finance team, the benefits may be less clear-cut.
Marcura’s report showcases how digitalising different aspects of a voyage can generate substantial financial gains, helping financial leaders steer their way through the complex maritime digital solutions landscape.
Latest news
Marcura is pleased to announce the successful completion of a significant leadership handover. Jens Lorens Poulsen has moved from his position as Group CEO to assume the role of Chair of the Board. Henrik Hyldahn, previously the CEO of ShipServ, a leading maritime online procurement platform recently acquired by Marcura, has transitioned to the position of Group CEO.
In the dynamic world of commercial shipping, understanding risk is crucial for strategic decision-making, especially in relation to optimising freight pricing. The use of tools like PortLog has become essential for ship owners and operators looking to reduce the discrepancy between the estimated versus the actual P&L of a voyage.
An insightful exploration of the digital era’s challenges and opportunities, especially in light of Generation Z’s entrance into the workforce. Sigrid Teig, Director of Strategic Customer Partnerships at Marcura, offered her unique perspectives at the “Making Data Actionable” session on the opening day of Geneva Dry 2024.
Part of The Marcura Group
800+
Customers
60-strong
Compliance team
$12bn
Payments made per year
1000+
Global team members
2001
Established