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The new digital solution for demurrage claims processing

  • Digitalise and standardise your claims process
  • Improve claim accuracy and reduce costly errors
  • Faster cash conversion of your claims

Are you experiencing any of these demurrage pains?

Financial issues

  • Millions of $ locked up on balance sheets
  • Unpredictable cash payments

Industry issues

  • Multiple claims versions from counterparties
  • Many one-off stakeholders
  • Demurrage talent shortage

Operational issues

  • Highly manual, complex, tedious process
  • Ambiguities leading to costly disputes
  • Data entry errors

Why demurrage needs a better solution

Christian (Marcura’s chairman) and Jens (CEO, featured below) are the creators of ClaimsHub.ai and have been investigating this problem for years.

Everybody is frustrated with the claims process. Nobody is happy.

Claims that should, by rights, be settled very quickly take, on average, 5 months to settle.

Why?

We have analysed this and realised that even if one party and the other party have great systems and great people, they do not have the same process so there’s no coordination of the process between counterparties.

There are a lot of claims solutions out there in the market today because every team needs to have at least a spreadsheet or a calculator or some other platform that helps them with their claims.

What is actually missing is the platform that coordinates claims between parties in a transparent, reliable way.

That’s ClaimsHub.ai.

Customer views

Here’s what our customers have to say about ClaimsHub.ai.

Comments are from a survey that guaranteed anonymity.

ClaimsHub.ai digitalises, validates and standardises claims

What is ClaimsHub.ai?

ClaimsHub.ai is a sophisticated workflow platform that is managed by a dedicated team of claims experts here at Marcura.

Whilst the calculation and documentation are important, the workflow before and after the claim is submitted and contested and agreed is also important as that entire end-to-end workflow needs to be managed.

Since nobody in the industry can control each other’s workflow, there’s a logical need for a third party who can act like an enabler of a streamlined workflow, and that requires a platform and people.

So we dedicate a number of claims experts, process experts and data experts to keep the claims flow going so that it doesn’t stop at any time on anybody’s desk.

That will speed up the reporting, analysis, approval, and ultimately, the settlement of claims to benefit everybody in the supply chain.

The benefits of having a standardised and enabled process and a platform with lots of data on the process and on the claims will yield a range of benefits for the CFOs and for the users.

What are the benefits of using ClaimsHub.ai?

We’ll take away your headaches but leave you in control.

Show me the platform

4 ways ClaimsHub.ai is different and unique

ClaimsHub.ai is not another demurrage calculator.

 

Show me the ClaimsHub.ai reporting suite

Why are ClaimsHub.ai & Marcura perfectly placed to solve the demurrage issue?

The ClaimsHub.ai platform has its own team but is owned by, and so draws on the experience of, the Marcura Group.

To trust someone else to work on your demurrage claims, you’ll need them to have expertise in dealing with demurrage, which we have in our pre-cursor solution to ClaimsHub.ai, called Laytime-Desk.

As it’s a platform bringing standardisation and digitalisation to demurrage, you also want to know your provider has experience here.

The current lack of standardisation in demurrage is similar to the situation 20 years ago with DAs.

Operators and agents also worked according to different standards, and there were a lot of issues in poorly matching processes.

We have solved that to a large degree with DA-Desk and, based on our experience, we have studied very carefully how we can help the industry enable a much more streamlined claims process where everybody wins.

Marcura facts and figures

800+

Customers

60-strong

Compliance team

$12bn

Payments made per year

1000+

Global team members

2001

Established

Finally, Marcura:

  • has strict data security and confidentiality controls and safeguards, including ISO certifications
  • is an independent company you can trust with your data.

Marcura has over 20 years of experience working with maritime data, digitalisation and automation, for our customers worldwide.

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