Turn demurrage claims into your competitive advantage

ClaimsHub is a specialist laytime claims management solution that helps ship operators to forecast and process claims more accurately and efficiently.

Reduce demurrage admin by 75%
Use accurate data to reduce expensive mistakes
Forecast laytime claims early in the process
Increase your team’s productivity, focus, and scalability

Are your operators facing these demurrage challenges?

Expensive mistakes

Missing or inaccurate data, such as timebars
Poor SOF data
Misinterpretation of terms
Slipped negotiations
Clerical errors

Data fragmentation

Inaccessible demurrage metrics and counterparty analysis
Commercial insights remain in the heads of operators
Negative P&L impact from missing data and poor forecasting

Focus and productivity

Revenue-generating work interrupted by repetitive laytime claims tasks
Increase in claims volume or losing headcount creates unmanageable backlog
Laytime talent shortages

The largest SOF processer in the world

Includes typical functionalities of a laytime calculator

Everything is digitised and connected, from CPs to SOFs

Includes version control and detailed comparators

Embedded data-driven and AI validation checks

Reporting and insights for accurate forecasting

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ClaimsHub platform

Compare view with counter claim
This view shows a comparison between Version 2 of the claim and a counter claim.

The highlighted row for 'Not to count' on the right-hand side of the comparison highlights in the document the specific details of the counter claim.

Detailed laytime view
This is a laytime table that gives the details of all laytime activities. You can add remarks and attachments in the right-hand panel. You can see that a remark has been added to Version 4 of this claim and that the remark includes an upload of the Agent SOF (Statement of Facts). You can also switch to a historical version (in the drop-down of the navigation bar).

Compare view
This screen shows the Compare View. This shows a comparison between laytime events in Version 1 and Version 2 of the claim.

The highlighted row for 'inward passage' on the left-hand side of the comparison surfaces a map view in the validation tab on the right-hand side. This map shows where the ship was when the events were recorded as having taken place.

SOF adjuster view
This is a digitised version of the SOF. This view provides the user with the ability to add time allocations and %'s to SOF items to adjust the claim.

Claim returned for review
Here is a confirmation of all the ports in the claims and any remarks added to each one. In this example, the user requests that the Master SOF is used and that SOF is attached to the remark.

ClaimsHub’s reporting

Overview example 1
Graphical representations allow the user to quickly get an overview of the status of their claims.

Toggles allow the user to switch between views of outstanding demurrage and despatch totals.

Overview example 2
Graphical representations allow the user to quickly get an overview of the status of their claims.

Toggles allow the user to switch between views of outstanding demurrage and despatch totals.

Elastic search
Elastic search provides the quickest way for a user to surface key data based on search criteria.

Queries can be concatenated to allow more granular results to be returned to the table view.

Results can be drilled down to provide further insights into the nature and composition of the claim.

Graph filter and toggle
In the overview tab, the graph filter allows the user to quickly toggle between statuses and customers.

The filters affect the results displayed in the table..

Advanced filters
A bank of advanced filters allows users to drill down into any field of the data displayed in the table.

These banks of filters can be useful for locating records where the user does not have a specific entry in mind, or where the user would like to compare a larger amount of data.

Favourites
The favourite functionality allows a user to save a search query with a chosen name and to recall that query quickly when required.

Saved queries can be both recalled as well as removed.

Remarks
To allow users to track progress on a claim we have expanded the remarks functionality to allow both customers and internal teams to add remarks to a claim.

These can be expanded and added to by selecting the remarks entry on an individual claim.

Remarks are recorded at a claim level only.

Aging days
A way of segmenting data based on trade desk and claim age.

Trade desks
This process status report allows users to track outstanding claims by trade desk and also over time. This gives our users visibility on which segmentation requires attention to increase cash flow.

Commodity
Data segmented by commodity with the ability to track by status and net outstanding.

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PLATFORM

ClaimsHub digitalises, validates and standardises claims

Digitises all your demurrage documents

Checks for data completeness

Analyses the claim and does validation checks

Gives fully-worked laytime statements for your review

Version control and variance highlighting

Stores all demurrage documents

Full reporting suite for insight and information

Faster, accurate, defensible demurrage claims

What’s the impact?

Control

Approve or adjust claims, compare versions, retail control

Accurancy

Reduce errors and risk to avoid impacting your bottom line

Confidentiality

Process and manage documents on a need-to-know basis

Transparency

Laytime reporting,
SLA alerts

Learning

Shorter learning curve – learn from mistakes more efficiently

Process Velocity

Increased speed through prompts and triggers

What do customers say?

Here’s what our customers have to say about ClaimsHub.

Comments are from a survey that guaranteed anonymity.

“Thanks for the super quick turnaround and making us look good for our new customer.”

Shipper

“Turnaround time is super quick, and also appreciate the expertise. I get the laytime settled faster than get the docs paid for the same vessel.”

Shipper

“Your keeping track has tremendously reduced my time required with laytime, which in turn has allowed me to ALMOST catch up.”

Shipper

“Using ClaimsHub saves us at least 5%, on average.”

Trader

“The team are great. Quick, helpful and thorough.”

Trader

“Customers are happier because the process is smoother.”

Shipper

“It has absolutely made a positive impact on the P&L.”

Charterer

“Saves up to 20% of my FTE’s time. We have more time to focus on other things.”

Shipper

“We couldn’t be happier with ClaimsHub. The turnaround is fantastic.”

Charterer

Part of The Marcura Group

800+

Customers

60-strong

Compliance team

$12bn

Payments made per year

1000+

Global team members

2001

Established